Return & complaint procedures
Return policy online purchases:
Of course, you have a 14-day right of return with online purchases from Adams Music Centre.
During these 14 days you will have time to test and evaluate the product in the same way as is possible in our stores. Please handle the product with care and keep packaging materials.
If you do not like the product, you may return it in the original packaging and without signs of wear or damage. If this is not the case, Adams Music Centre has the right to refuse the return or to charge costs.
If you want to use the right of return, you must notify Adams Music Centre within 14 days of receipt. You can do this by sending an email or the completed return form to [email protected] or calling +31-475-560700.
Return the product including the return form at your earliest convenience. The product must be returned within 10 days from the first day after notificating Adams Music Centre with a physical copy of the return form in the box.
The return costs for returning your order are for your own account.
When we receive the return we will process it and refund the money, deliver another product, or offer a different solution.
Adams Music Centre uses the bank information that you provided by filling out the return form or by e-mail for a possible refund.
The above text is derived from our Terms and Conditions Online Shop, which serves as a valid legal document.
For more information about your rights and obligations, please consult this document.
1. File a complaint
You can only file a written complaint, because this written complaint will be the starting point of the complaint procedure. This is because an oral complaint can be interpreted differently by our employees. Next to a notification per letter or per e-mail it is possible to fill in a contact form on our website to send us a complaint. You will receive an acknoledgment of receipt within 3 workingdays.
2. Your complaint will be processed
The complaint will be taken into process by the customer service, they will contact you and personally exemplify and if needed contact a thirth party which as involved in delivering the product or service.
Based on the collected information a conclusion will be drawn. When a complaint is (partly) grounded, Adams Music Centre will state the improvement or compensastion actions which they will take towards the customer.