Adams Percussion

FAQ

You can find the general terms and conditions under the Information menu, where you will find the general terms and conditions.
You can reach Adams Online Shop by calling +31 (0)475 56 07 00 or by sending an e-mail to webshop@adams.nl
For shipments using GLS, a fixed fee of € 7.50 applies. This fee is charged when you opt for your product to be shipped. After all, if you pick up the products from one of our shops, this is free.
You will find your invoice inside the package.
You may expect to receive your order within one week. Should there be any circumstances preventing your order to be delivered on time, we will inform you of this.
The parcel service (we do not use the ordinary postal service) will deliver on working days between 9.00 hrs. and 18.00 hrs. If the delivery person finds you not at home, he/she will leave a note in your letter box. In this note, you will find the parcel number and a telephone number. Using these, you can contact the parcel service to make an appointment for the delivery.
If you feel that you have to wait too long for your order, you may call us at telephone number +31 (0) 475 56 07 00 or send an e-mail to webshop@adams.nl
Yes, you can. Just indicate this option when placing your order.
Your technical questions will be answered by our product specialists at the department concerned. Just send an e-mail to webshop@adams.nl and one of our specialists will answer your question.
The standard warranty term is 12 months, unless otherwise indicated by the manufacturer. To our second-hand products, a warranty term of 6 months applies. Products that have clearly been damaged or overly worn because of injudicious use are not covered by the warranty.
It is possible to have your order shipped to the following countries: - The Netherlands - Belgium - Germany - Austria - Denmark - Finland - France - Greece - Republic of Ireland - Italy - Luxembourg - Portugal - Spain - Sweden - United Kingdom
If the delivery is damaged, please refuse to accept it from the parcel service. Once accepted, please inspect the shipment for damages, defects and incompleteness. Should you discover at a later time that anything is wrong with the shipment, please contact Adams Online Shop as soon as possible, by calling +31 (0)475 56 07 00 or by sending an e-mail to webshop@adams.nl.
A few minutes after placing your order, you will receive an e-mail to confirm your order, including the details and quantities.
The Adams Online Shop makes use of a secure protocol (SSL), which is recognised by the 'https://' addition in the URL. It shows you that all details are sent to our web servers via this secure connection. Your details will not be passed on to third parties, but will only be used by Adams for the processing of your order.
Please send your question to webshop@adams.nl and we will answer it as soon as we can.

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